Privacy Policy – Jam Mate

Effective date: August 3, 2026 · Last updated: August 3, 2026

1. Data controller and contact

Jam Mate is provided by Guillermo Lechuga Rivas. Email: jammatetheapp@gmail.com

You may use this address to ask privacy-related questions or exercise your rights regarding your personal data.

2. Information stored on your device

Jam Mate stores the information required to provide its features locally on your device, including:

• App settings and preferences.
• Onboarding selections.
• Your selected instrument and experience level.
• Saved and favorite jams.
• Practice and playback preferences.
• Premium access status.

Jam Mate does not require you to create an account.

Jam names, musical content, and locally saved preferences are not sent to Jam Mate as part of its custom analytics events.

3. Usage analytics

In public release versions, Jam Mate uses Google Firebase Analytics to understand how the app is used and improve its features.

Analytics events may include:

• Your selected instrument and experience level.
• A jam’s genre, key, mode, tempo, and mood.
• Lead style and chord count.
• Actions such as generating, playing, pausing, saving, favoriting, deleting, or shuffling a jam.
• General technical information about the app and device.

Jam Mate’s custom analytics events do not include:

• Jam names.
• Audio recordings.
• Email addresses.
• The musical notes you play.
• Full payment-card details.

See Firebase privacy and security information.

4. Error diagnostics

Jam Mate uses Google Firebase Crashlytics in public release versions to receive crash reports and diagnose technical errors.

These reports may contain:

• Technical installation identifiers.
• Device model and characteristics.
• Operating system and app version.
• Date and time of the error.
• Stack traces.
• Brief technical context related to the failure.

This information is used solely to maintain and improve the app’s stability, security, and reliability.

Firebase states that certain Crashlytics data, including stack traces and associated identifiers, is retained for a limited period before deletion begins. See Firebase data collection details.

5. Purchases and subscriptions

Jam Mate uses RevenueCat to offer, manage, and validate Premium subscriptions.

RevenueCat may process:

• An automatically generated anonymous app-user identifier.
• Purchase and subscription history.
• Purchased product identifiers.
• Premium entitlement status.
• Related device or app information.

Payments are processed by Apple. Jam Mate does not receive or store your full payment-card details.

For more information, see the RevenueCat Privacy Policy and the Apple Privacy Policy.

6. Support requests

If you contact support, we will process your email address and any information you choose to include in your message.

This information will be used only to:

• Respond to your request.
• Investigate the reported issue.
• Provide technical assistance.
• Comply with applicable legal obligations.

Do not include passwords, banking information, or other sensitive information that is not necessary to resolve your request.

7. Purposes and legal bases

Information is processed for the following purposes:

• Providing the app: to deliver the service you requested.
• Managing purchases and subscriptions: to perform the subscription agreement, validate purchases, and prevent fraud.
• Understanding usage and correcting errors: based on our legitimate interest in improving, protecting, and maintaining Jam Mate, where permitted by law.
• Handling support requests: to respond to the request you submit.
• Meeting legal obligations: where processing is required by applicable law.

Where consent is legally required for a particular activity, that processing will be based on your consent.

8. Service providers and international transfers

Jam Mate shares information only with service providers required to operate its features:

• Google Firebase, for analytics and diagnostics.
• RevenueCat, for subscription management.
• Apple, for payments, App Store distribution, and related services.

These providers may process information outside your country under their own safeguards, contractual terms, and lawful international-transfer mechanisms.

Jam Mate does not sell personal information or use it for third-party advertising.

9. Data retention

Information stored locally remains on your device until you:

• Delete it within the app, where that option is available.
• Uninstall Jam Mate.
• Erase the device.

Analytics, diagnostics, and purchase information is retained according to the periods established by Google Firebase, RevenueCat, and Apple, subject to their settings, policies, and legal obligations.

Support emails are retained only for as long as reasonably necessary to respond to the request and meet applicable legal obligations.

10. Your rights

Depending on where you live, you may have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data-protection authority.

To exercise these rights, email jammatetheapp@gmail.com and clearly describe your request.

Some purchase or subscription records that Apple, RevenueCat, or another provider must retain for legal, security, transaction, or fraud-prevention purposes may not be immediately deletable.

If you are located in Spain, you can also learn about your rights or lodge a complaint with the Spanish Data Protection Agency.

11. Children’s privacy

Jam Mate is not specifically directed at children below the minimum age required to consent to digital services in their country.

Where required by applicable law, the app should be used with the authorization or supervision of a parent or legal guardian.

If you believe that a child has improperly provided personal information, contact jammatetheapp@gmail.com.

12. Security

Jam Mate and its service providers use reasonable technical and organizational measures to protect information against loss, unauthorized access, alteration, or disclosure.

However, no storage or transmission system can guarantee absolute security.

13. Changes to this policy

This policy may be updated to reflect changes to Jam Mate, the services it uses, or applicable legal requirements.

If material changes are made, the date at the beginning of this document will be updated and, where appropriate, notice will be provided through the app or by other suitable means.

14. Contact

For questions about this policy or the processing of personal data: Email: jammatetheapp@gmail.com Data controller: Guillermo Lechuga Rivas